Mending Fences: Restoring Harmony in a High Stakes Client Relationship
By creating clear communication channels, The Outlier Group mended the relationship and brought the project back on track.
Objective
Repair and strengthen a strained client relationship to restore project alignment and improve deliverable quality.
Scope
Improve a challenging client relationship by addressing issues stemming from a flawed project schedule and implementing strategies to reduce stress and enhance the quality and pace of deliverables, restoring project alignment and client satisfaction.
Our Approach
We stepped in to mediate the relationship, establishing clear communication channels and realistic expectations. Through regular meetings and transparent progress updates, we acted as a buffer between the client and the project team, reducing stress and restoring a positive working environment.
Outcome
The project was able to successfully regain control, get back on track, improve client satisfaction and renew focus on quality deliverables. The collaborative approach has paved the way for future success
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