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Transforming Learning System with Seamless Implementation

Digital Transformation, Project Delivery, Training

A leading training organisation partnered with Outlier to implement a new learning management system that improved reliability, engagement, and confidence in a key revenue-driving platform.

Objective

To successfully deliver a new learning management system (LMS) that enhanced operational efficiency, ensured system reliability, and improved the user experience for trainers and staff through structured project delivery and proactive change management.

Scope

The project focused on the end-to-end rollout of a modern LMS from requirements and vendor handover to training, testing, and go-live. Outlier worked closely with leadership, trainers, and the vendor to streamline governance, manage risk, and maintain alignment between business needs and technical delivery.

Our Approach

Outlier took over project management following initiation, ensuring a seamless transition by leveraging strong business requirements and vendor selection work already in place. We implemented robust governance, collaborated with a responsive vendor, and empowered internal teams to take ownership of key actions. From a change perspective, we focused on trainer engagement and early adoption, providing hands-on training and support to ease the transition. Despite challenges during data migration, strong communication, testing, and vendor collaboration ensured a smooth and controlled go-live.

Outcome

The project was delivered successfully, with a stable, user-friendly LMS now supporting core training operations. The organisation benefited from increased efficiency, proactive issue management, and strong staff engagement. Trainers adapted smoothly to the new system, and leadership gained confidence in a platform designed to sustain growth and reliability for years to come.