As we approach 2026, Australian small businesses are facing a profound generational shift. According to Jasmine O’Reilly, Managing Director of The Outlier Group, writing recently for Inside Small Business on “The role of Gen Z thinking in the 2026 workplace” the influx of Gen Z, the first truly digital-native generation, is rewriting the rules of engagement.
By 2026, Millennials will dominate leadership positions while Gen Z enters their peak working years. For small business owners, understanding Gen Z workplace expectations in 2026 is the key to sustainable growth and building genuine capability.
1. Transparency Over Ego
One of the most significant shifts highlighted by Jasmine is the move away from “managerial ego” Gen Z professionals are less impressed by titles and more driven by trust. They want to work for organisations where the “good of the group” is prioritised over financial metrics alone.
The 2026 Action Plan:
Discuss further: Openly share the company’s direction.
Share the ‘Why’: Explain how achieving goals impacts employees and customers.
Ditch the hierarchy: Judges ideas on merit, not tenure, to foster collaboration.
2. Grassroots Innovation and "Outlier" Thinking
What Gen Z may lack in years of experience, they make up for in creative, grassroots thinking. They often ask the most valuable question in business: “Why do we do it this way?”
Jasmine notes that leaders who take the “suggestion box” seriously will see unparalleled benefits. By co-designing change activities with the wider workforce, you encourage creative problem-solving and ensure greater buy-in.
3. Career Mobility and Mentoring
The “job for life” mentality is history. In 2026, Gen Z expectations centre on career flexibility. They want to be in the driver’s seat of their own professional development.
When small businesses provide opportunities for one-on-one mentoring, they build a foundation of trust. Treating development time as “golden” is the fastest way to transform a disengaged worker into a loyal advocate. This aligns with our P4E Change Model, specifically the Enable stage, where practical support builds lasting skills.
4. Prioritising Human Connection
While Gen Z is tech-savvy, they have zero tolerance for a lack of transparency regarding AI and automation. At the core of motivating this workforce is a simple truth: we are all human. Leaders who prioritise employee engagement and value-driven decision-making will rise above the noise in 2026.
The Small Business Advantage
Small businesses can be agile, personal, and purpose-led. By adopting these “Outlier” values, you aren’t just preparing for 2026, you are building a team ready for the future of work.
If your organisation is planning a digital transformation or needs a business consultant in Brisbane to help implement these human-centred strategies, we are here to help.
sign up for our newsletter
Gain priority access to our latest podcasts, how-to guides, projects and news.
Related posts
Ready to see what Outlier Group can do for your project management needs?